Claims Management

The most important thing to your customers when they purchase a product with a warranty or an extended service plan is how they will be cared for, should something go wrong with the product. We take every customer inquiry and claim seriously and work diligently to make our processes easy and seamless.

With an advanced IT platform, supporting real-time multi-location input and an Enterprise system customized to MBI programs, we ensure a hassle free claims management process

- Service Administration
In the event a product is in need of repair, AMES has access to an extensive network of service centres through Service Level Agreements to provide convenient and expeditious repair for your product. Our service fulfilment includes both carry-in & on-site support to maximize ease for customers. In cases of beyond economical repair, AMES can support a program with authorization of product replacement with an identical product or redemption in terms of gift card or co-pay voucher to be offered to customer. All replacements are performed with the respective client consensus to ensure a closed-loop revenue and fulfilment approach in our partnership.

- Surveys and Quality Assurance
Excellence in customer service is not an idle commitment at AMES. A customer’s experience is successfully tracked, recorded and evaluated to ensure we meet rigorous Service Level commitments to our clients and customers. Results are used to continuously strive for feedback after each interaction so that your program is the best in the industry. Any negative feedback from a customer or partner is investigated with due diligence and the results fed back into the system for continuous improvements.